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OmniTrader Pro General Discussion
Omnitrader Pro 2018 		Last Activity 2/23/2025 4:01 AM
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Railman

Member
25
Posts: 26

Joined: 5/12/2008
Location: New jersey

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Subject : Omnitrader Pro 2018
Posted : 1/11/2018 1:21 PM
Post #29800
I would like to know if anyone else is having or has had problems with the program. I have uninstalled and re-installed (clean) at least for times since receiving the upgrade. Each time facing different problems where it seems my profiles (standard) start experiencing different issues. I am at a loss as to try to isolate the many issues. Now I'm not able to open any profile because I get this error message. Error 3197 "Microsoft Jet Database engine stopped the process because you and another user are attemptimg to change the same data at the same time.Occured in routine 2262-mod.profile.bas
I have been waiting 3 days for support to call me .Extremely disappointed and frustrated with the level of support
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THOMAS HELGET

Elite
500100
Posts: 610

Joined: 3/22/2006
Location: BALDWINSVILLE, NEW YORK

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Subject : RE: Omnitrader Pro 2018
Posted : 1/11/2018 1:39 PM
Post #29801 - In reply to #29800
Railman:

I know you don't want to hear this but I have OT 2018 Pro running on three machines and have not experienced any difficulty whatsoever.

Tom Helget
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Jim Dean

Sage
2000100010010010010025
Posts: 3433

Joined: 3/13/2006
Location: L'ville, GA

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Subject : RE: Omnitrader Pro 2018
Posted : 1/11/2018 2:01 PM
Post #29802 - In reply to #29801
It sounds to me like something on your PC is messed up re Admin privileges or someone could have hacked your PW, or you don't have an updated OS re the jet engine.

1. Suggest you kill *all* other user accounts on your machine

2. Change your password with Nirvana

3. Do an update on your OS

I hope that one of those things helps.


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Barry Cohen

Idol
2000100100100
Posts: 2305

Joined: 1/1/1900

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Subject : RE: Omnitrader Pro 2018
Posted : 1/11/2018 2:15 PM
Post #29803 - In reply to #29800
I do not know how you contacted support, perhaps you can let us know so we can look into what happened. The message has nothing to do with having another user using the same data, so I wouldn't worry about changing passwords. Looking at your log, most likely you can fix this by reinstalling your OmniData.

You may skip steps 1 & 7 if you have no custom OmniScans.

1. In OT, click the Pencil icon & select OmniScan for the source. Right-click anywhere & select List Maintenance -> Backup OmniScan Lists.
2. Close OT. Wait for OT Data Maintainance to stop or use Task manager to kill the process.
3. Browse to the C:\Program Files (x86)\Nirvana folder & delete the entire OmniData folder.
4. Download & install the latest OmniData package. Select Repair when prompted.
https://www.omnitrader.com/currentclients/OmniData/index.asp
5. Open OT & say no to the import.
6. Run your ToDo List to get the latest data & make sure the error is fixed.
7. If you were using any custom scans, click the Pencil icon & select OmniScan for the source. Right-click anywhere & select List Maintenance -> Restore OmniScan Lists.
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Railman

Member
25
Posts: 26

Joined: 5/12/2008
Location: New jersey

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Subject : RE: Omnitrader Pro 2018
Posted : 1/12/2018 12:54 AM
Post #29804 - In reply to #29800
Barry,
I contacted support and spoke to Scott, who told me He would have a senior tech call me back which was 3 days ago. I called again today and was told by Scott he has not come in yet and I was on the list.In the mean time I will try tour suggestions
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Railman

Member
25
Posts: 26

Joined: 5/12/2008
Location: New jersey

User Profile 
Subject : RE: Omnitrader Pro 2018
Posted : 1/12/2018 1:13 AM
Post #29805 - In reply to #29800
Barry
Your suggestions seemed to have worked. At least I'm able to open a profile now. I will go through some things to make sure I have no other issues. I thank you for your help.
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Railman

Member
25
Posts: 26

Joined: 5/12/2008
Location: New jersey

User Profile 
Subject : RE: Omnitrader Pro 2018
Posted : 1/12/2018 9:01 AM
Post #29806 - In reply to #29800
Hi Barry,
Still having issues. One is when i go to place a trade and move the chevron, i get a message with windows saying it is closing the program and when a solution is found I will be notified. Then there is this other issue that i get when i click on a symbol in the focus list which i have attached a picture
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Railman

Member
25
Posts: 26

Joined: 5/12/2008
Location: New jersey

User Profile 
Subject : RE: Omnitrader Pro 2018
Posted : 1/12/2018 9:06 AM
Post #29807 - In reply to #29800
Cant seem to attach picture of error cause its greater then 5000.I will send log file
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Barry Cohen

Idol
2000100100100
Posts: 2305

Joined: 1/1/1900

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Subject : RE: Omnitrader Pro 2018
Posted : 1/12/2018 9:55 AM
Post #29808 - In reply to #29806
One thing in your log shows an issue with the RSI_TLB system plotted in your chart. It could be related to that, but most likely it's something else given what you're saying. It would help to see your screenshot, perhaps you can resize it or save it as a png or jpg file so that it's a smaller size.

Rather than guessing & this back & forth it probably would be better if you talked with someone in our support when you have some time. If you still have trouble getting a hold of someone please let me know.

• Phone: 512-345-2592
• Hours: Monday - Friday, 7:00am to 6pm CST
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