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Barry Cohen

Idol
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Posts: 2308

Joined: 1/1/1900

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Subject : RE: Omnitrader Pro 2018
Posted : 1/11/2018 2:15 PM
Post #29803 - In reply to #29800

I do not know how you contacted support, perhaps you can let us know so we can look into what happened. The message has nothing to do with having another user using the same data, so I wouldn't worry about changing passwords. Looking at your log, most likely you can fix this by reinstalling your OmniData.

You may skip steps 1 & 7 if you have no custom OmniScans.

1. In OT, click the Pencil icon & select OmniScan for the source. Right-click anywhere & select List Maintenance -> Backup OmniScan Lists.
2. Close OT. Wait for OT Data Maintainance to stop or use Task manager to kill the process.
3. Browse to the C:\Program Files (x86)\Nirvana folder & delete the entire OmniData folder.
4. Download & install the latest OmniData package. Select Repair when prompted.
https://www.omnitrader.com/currentclients/OmniData/index.asp
5. Open OT & say no to the import.
6. Run your ToDo List to get the latest data & make sure the error is fixed.
7. If you were using any custom scans, click the Pencil icon & select OmniScan for the source. Right-click anywhere & select List Maintenance -> Restore OmniScan Lists.

Deleting message 29803 : RE: Omnitrader Pro 2018


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