OmniVest Forum : Questions on Using the Trade Processor : Unmanaged

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OmniVest User Forums Questions on Using the Trade Processor Unmanaged		Last Activity 7/17/2018 6:22 PM 27 replies, 2118 viewings

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Bob V

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Subject : Unmanaged
Posted : 12/14/2015 8:55 AM
Post #35575

This morning my e-mail indicated that ALL my trades are now "unmanaged". WHY?

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 12/14/2015 10:24 AM
Post #35576 - In reply to #35575

Contacted by phone

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James McNeill

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Subject : RE: Unmanaged
Posted : 8/26/2016 6:40 PM
Post #36335 - In reply to #35575

I seem to be getting quite a few of the unmanaged messages and I am puzzled as to the reason.
Just take a look at the two attachments

Attached file : Unmanaged 1.png (42KB - 320 downloads)

Attached file : unmanaged 2.png (31KB - 307 downloads)

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 8/29/2016 11:31 AM
Post #36341 - In reply to #36335

Typically when I see cases like this it's due to a rejection at the broker, either on the opening side or the closing side. Or the TP wasn't connected when it needed to submit the closing order.

I would need to see the log files. Please click View/Log Files, highlight all the folders shown, then right-click them & select Send to -> Compressed/Zipped folder & attach or email the file.

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James McNeill

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Subject : RE: Unmanaged
Posted : 8/29/2016 2:33 PM
Post #36342 - In reply to #36341

Barry

I get no response when trying to bring up the Log_files.
This morning I did check the boxes beside the truant entries and they did execute but, of course, that is not how they were meant to execute.

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 8/29/2016 2:52 PM
Post #36343 - In reply to #36342

If you're on a Windows Server OS, they might be under C:\Users\Public\Nirvana Systems\Trade Processor\Logs\[ID]\[OV Account]\2016\Aug. I just need the August logs. The View Logs function in TP currently isn't able to get there on some Windows Server versions.

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James McNeill

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Subject : RE: Unmanaged
Posted : 8/29/2016 4:05 PM
Post #36347 - In reply to #36343

Attached I hope

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 8/29/2016 4:17 PM
Post #36349 - In reply to #36347

It's not attached. Perhaps you can email it? bcohen@nirvsys.com

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James McNeill

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Subject : RE: Unmanaged
Posted : 8/30/2016 12:26 PM
Post #36354 - In reply to #36343

Barry

I cannot find the file.
I am using a Mac Laptop with VMware running Windows 10
I have tried to find file on both OS with no luck

Jim

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 8/30/2016 12:44 PM
Post #36355 - In reply to #36354

With VMWare running Win10, it would be under C:\ProgramData\Nirvana Systems\Trade Processor\Logs\[ID]\[OV Account]\2016\Aug. The ProgramData folder is hidden, so you have to unhide hidden folders in the folder options.

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James McNeill

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Subject : RE: Unmanaged
Posted : 8/30/2016 1:58 PM
Post #36356 - In reply to #36355

This is proving to be a bit of a treasure hunt.
See attachment to see how far I have gotten

Attached file : treasure_hunt.png (98KB - 279 downloads)

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 8/30/2016 2:15 PM
Post #36357 - In reply to #36356

Yes that's where it would be if it's installed, so it's seeming like the Trade Processor is not installed on that Windows instance. Are you sure the TP is running on that Windows?

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James McNeill

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Subject : RE: Unmanaged
Posted : 8/30/2016 3:05 PM
Post #36358 - In reply to #36357

Thad helped me set up the TP.
I believe that it is running on AWS
Does that help ?

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 8/30/2016 3:26 PM
Post #36359 - In reply to #36358

Ah yes, then you would need to log into your AWS & get the log files there. That would have nothing to do with your Windows 10 on VMWare.

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Mark S

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Subject : RE: Unmanaged
Posted : 9/1/2016 5:34 PM
Post #36373 - In reply to #36349

I have had TP/IB errors every day for the last week or so. I have 3 accounts, and each day at least 1 of them is locked up, meaning I have to go into Task Mgr to shut down TP and restart it. IBG continues to run. In addition, most or all of the trades go into Unmanaged status, and I need to go synch them individually in the Open Positions tab. Kind of defeats the purpose of automated trading, as I can't babysit when travelling.

I've attached a log file for 1 account for just today. I'm having real problems emailing the log files to myself from AWS; any advice on that would be great.

Please help me figure out what's gone wrong suddenly, as this is unsustainable.

Attached file : TP-LFHO Sept.zip (1354KB - 281 downloads)

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 9/2/2016 9:29 AM
Post #36374 - In reply to #36373

Mark,

The log files you posted are only for one day - Sept 1. Can you post an attachment with the Aug files/folders? Also you might try installing the new TP. It's available on the OmniVest site under the Tools menu.

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James McNeill

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Subject : RE: Unmanaged
Posted : 9/3/2016 9:28 AM
Post #36386 - In reply to #36373

Mark

Where did you find the AWS log files. I seem to be having a bit of the same problem

Jim

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Mark S

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Subject : RE: Unmanaged
Posted : 9/7/2016 6:05 AM
Post #36420 - In reply to #36386

Barry - I had trouble sending the August files for some reason. Even when I deleted logs to get the files below the GMail 25mb limit, they wouldn't go. I'll send Sept files this weekend. I did install the latest TP yesterday (9/6).

James - when logged into AWS using Remote Desktop, go to your running instance of TP and click on View/Log Files. Then to send them you need to log into an email - kind of cumbersome, at least for me.

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 9/8/2016 9:38 AM
Post #36432 - In reply to #36420

Mark, they were more than 25mb even after compressing them? If so, maybe try compressing just the Reports and Alerts, Symbols, & TP folders.

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Mark S

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Subject : RE: Unmanaged
Posted : 9/8/2016 4:29 PM
Post #36434 - In reply to #36432

No, I deleted enough of the early days of the month (when I had no problems), but they still wouldn't go. I don't know why.

Today I can't access AWS through Remote Desktop. Yesterday it worked, today it doesn't. Luckily only one account had any trading today, and IBG and TP did it's job.

Did anyone else have trouble accessing AWS today?

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BrianD

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Subject : RE: Unmanaged
Posted : 9/8/2016 5:24 PM
Post #36435 - In reply to #36434

AWS running fine for me today.

[Edited by BrianD on 9/8/2016 5:26 PM]

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Mark S

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Subject : RE: Unmanaged
Posted : 9/11/2016 6:37 PM
Post #36439 - In reply to #36435

TP and IBG seem to be more reliable for me since upgrading to the latest TP last Tuesday (the one dated 8/31), although TP shut down sometime between close of busienss Friday and about noon on Saturday. Here are the Sept log files for one of my accounts.

On a separate but possibly related note, the disk on my 'small' AWS instance is full. Is there a way to keep it from filling up, and what problems are caused when it's full?

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Mark S

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Subject : RE: Unmanaged
Posted : 9/11/2016 6:46 PM
Post #36440 - In reply to #36439

I couldn't attach the log files because they exceed the 7MB limit. Only 8 days worth of logs..

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Barry Cohen

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Subject : RE: Unmanaged
Posted : 9/12/2016 9:45 AM
Post #36441 - In reply to #36439

Are the log files exceeding the 7MB limit before or after you compress them? If after, how large is the compressed file?

On a separate but possibly related note, the disk on my 'small' AWS instance is full. Is there a way to keep it from filling up, and what problems are caused when it's full?

Any time a computer / drive runs out of space it leads to problems as the programs running on it, including the operating system itself, can no longer function properly. The TP has one feature that auto-removes log files, but that is all. We would need to investigate what the cause is for the lack of disk space. Feel free to contact our support team for help.

• Phone: 800-880-0338 or 512-345-2566
• Hours: Monday - Friday, 7:00 am to 6:00 pm CST

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BrianD

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Subject : RE: Unmanaged
Posted : 9/12/2016 3:24 PM
Post #36442 - In reply to #36439

Check the C: JTS folder. In mine, IB's gateway retains large log files there. Don't forget to empty the Recycle Bin too.

Don't know how to delete on a regular basis except manually. I should ask IB someday...I think the older IB API did delete them, but currently I cannot find a retention function and the files build up fast.

BTW, everything goes wrong when there is no free disk space.

[Edited by BrianD on 9/12/2016 3:29 PM]

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