OmniVest Forum : General Discussion Topics : Not getting "trades ready" emails anymore and...

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OmniVest User Forums General Discussion Topics Not getting "trades ready" emails anymore and...		Last Activity 4/15/2019 7:43 PM 17 replies, 1024 viewings

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Buffalo Bill

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Posts: 28

Joined: 1/2/2015
Location: Stafford, VA

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Subject : Not getting "trades ready" emails anymore and...
Posted : 10/25/2017 9:36 PM
Post #36918

...instead of being ready around 630-7pm EST OV is usually not done processing the next days trades until late into the night

This seems very concerning - is the computing power OV has at it's disposal enough? where are the "trades ready" emails (no, not going into spam/junk - they are not getting to me at ALL, and for a couple weeks at least)? Will we have days where OV does not have trades ready in time for market open? No email, no way to know.

It is 1035 EST right now. Under the trades tab the info is from 7 hours ago, 330 EST, so the run for tomorrow is not done.

What is the issue? This does not seem good

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Buffalo Bill

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Posts: 28

Joined: 1/2/2015
Location: Stafford, VA

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 10/30/2017 11:13 AM
Post #36920 - In reply to #36918

Really? No comment from N staff?

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Barry Cohen

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Posts: 1844

Joined: 10/11/2012

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 10/30/2017 12:03 PM
Post #36921 - In reply to #36918

I should've replied, sorry. I've been looking into it though since last week, Bill. I'm seeing it as well, but not for all accounts. I don't have any answers yet.

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James McNeill

Regular

Posts: 68

Joined: 3/8/2013
Location: Victoria, BC, Canada

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 10/30/2017 1:12 PM
Post #36922 - In reply to #36921

I am not getting my trades until 9 or 10 PST
Used to be 3 PST

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Aaron

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Posts: 33

Joined: 9/21/2013
Location: Caledonia

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 10/30/2017 3:22 PM
Post #36923 - In reply to #36921

No evening emails here either

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Mark Holstius

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Posts: 744

Joined: 10/11/2012
Location: Sleepy Hollow, IL

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 10/30/2017 4:58 PM
Post #36924 - In reply to #36923

I don't know for certain, but...

If you're using my Follow The Money HD portfolio I think the dynamic lists run after everything else and could be delaying the notification...???

I'm seeing the trades posted for that portfolio around 10PM, and lately it's been spotty on the email notification. The nice folks at Nirvana told me they're investigating...

Mark

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Buffalo Bill

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Posts: 28

Joined: 1/2/2015
Location: Stafford, VA

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/2/2017 8:49 AM
Post #36928 - In reply to #36921

Got the trades ready email last night, and the OV run was done earlier than it has been lately.

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Barry Cohen

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/2/2017 9:20 AM
Post #36929 - In reply to #36928

Yes, we made an improvement yesterday, so it should work each day now.

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Aaron

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Posts: 33

Joined: 9/21/2013
Location: Caledonia

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/5/2017 1:29 PM
Post #36930 - In reply to #36929

Hi Barry. Still not getting the evening email.

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Barry Cohen

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Posts: 1844

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/6/2017 9:46 AM
Post #36931 - In reply to #36930

Are you sure? Did you check spam or junk mail? They were sent out on Friday. Mine was received at 7:06PM CST on Friday.

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Aaron

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Posts: 33

Joined: 9/21/2013
Location: Caledonia

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/6/2017 10:13 AM
Post #36932 - In reply to #36931

Yes I am sure. Checked junk too... I will turn off email updates for a day, then turn it back on. I'll see if that works.

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Barry Cohen

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/8/2017 1:10 PM
Post #36935 - In reply to #36932

Another improvement was made for the trades are ready emails. Please check again this evening.

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Aaron

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Posts: 33

Joined: 9/21/2013
Location: Caledonia

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/14/2017 8:01 AM
Post #36936 - In reply to #36935

Sorry Barry... still no emails on either of my accounts.

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Barry Cohen

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/14/2017 11:35 AM
Post #36937 - In reply to #36936

You might check your email settings to make sure emails from noreply@nirvanasystems.com are not being blocked - perhaps even add it to your Email Safe Sender List. Another thing to try – create a new OV account, enable one basic portfolio, not elite or shared. Enable the account for trading & the email setting. And see if that one works or not.

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Aaron

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Posts: 33

Joined: 9/21/2013
Location: Caledonia

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/15/2017 9:27 AM
Post #36944 - In reply to #36937

I'll try it... thanks

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Aaron

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Posts: 33

Joined: 9/21/2013
Location: Caledonia

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/20/2017 8:36 AM
Post #36946 - In reply to #36937

Hi Barry. I did set up an account and I did receive the overnight trade email for the new account, plus one of my old accounts (dynamic). I am still not receiving emails for my 2 "Elite" accounts; FTM HD.

So....? IDK

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Barry Cohen

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/20/2017 11:10 AM
Post #36948 - In reply to #36946

Please check again this evening.

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Aaron

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Posts: 33

Joined: 9/21/2013
Location: Caledonia

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Subject : RE: Not getting "trades ready" emails anymore and.
Posted : 11/21/2017 6:57 PM
Post #36950 - In reply to #36948

Thanks for all your attention on this Barry, I got all 4 emails.

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