OmniTrader Professional Forum : OmniTrader Pro Technical Support : CME DOW JONES INDEXES AGREEMENT

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OmniTrader Pro Resource Forum OmniTrader Pro Technical Support CME DOW JONES INDEXES AGREEMENT		Last Activity 12/11/2024 2:57 PM 2 replies, 221 viewings

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RonO

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Posts: 24

Joined: 11/16/2009
Location: Adelaide Australia

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Subject : CME DOW JONES INDEXES AGREEMENT
Posted : 7/25/2024 8:05 PM
Post #32476

Having issues where upon starting either OT or VT, a popup comes up letting me know I have not signed the agreement. I tell it to re-check and an error message pops up that the remote certificate is invalid according to the validation procedure.
After clicking 'sign now' I am taken to the OT webpage where I can digitally sign the Agreement however it makes no difference, data does not load and both OT and VT lock up, requiring me to close them down via Task Manager.

So, as things stand, I am no longer able to use OT or VT, which is a problem when I have open trades that need to be analysed.

RonO

Attached file : Screenshot 2024-07-26 10.34.06.png (16KB - 52 downloads)

Attached file : Screenshot 2024-07-26 10.32.58.png (39KB - 52 downloads)

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Barry Cohen

Idol

Posts: 2305

Joined: 1/1/1900

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Subject : RE: CME DOW JONES INDEXES AGREEMENT
Posted : 7/26/2024 9:23 AM
Post #32477 - In reply to #32476

We had a server issue, but it’s fixed now. Sorry for the trouble. If you restart the apps they should be back to normal.

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RonO

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Posts: 24

Joined: 11/16/2009
Location: Adelaide Australia

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Subject : RE: CME DOW JONES INDEXES AGREEMENT
Posted : 7/26/2024 7:22 PM
Post #32478 - In reply to #32476

Thank you Barry - all is well again.

RonO

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