Posts: 26
Joined: 5/12/2008
Location: New jersey
User Profile I would like to know if anyone else is having or has had problems with the program. I have uninstalled and re-installed (clean) at least for times since receiving the upgrade. Each time facing different problems where it seems my profiles (standard) start experiencing different issues. I am at a loss as to try to isolate the many issues. Now I'm not able to open any profile because I get this error message. Error 3197 "Microsoft Jet Database engine stopped the process because you and another user are attemptimg to change the same data at the same time.Occured in routine 2262-mod.profile.bas
I have been waiting 3 days for support to call me .Extremely disappointed and frustrated with the level of support
Posts: 610
Joined: 3/22/2006
Location: BALDWINSVILLE, NEW YORK
User Profile Railman:
I know you don't want to hear this but I have OT 2018 Pro running on three machines and have not experienced any difficulty whatsoever.
Tom Helget
Posts: 3433
Joined: 3/13/2006
Location: L'ville, GA
User Profile It sounds to me like something on your PC is messed up re Admin privileges or someone could have hacked your PW, or you don't have an updated OS re the jet engine.
1. Suggest you kill *all* other user accounts on your machine
2. Change your password with Nirvana
3. Do an update on your OS
I hope that one of those things helps.
Posts: 2308
Joined: 1/1/1900
User Profile I do not know how you contacted support, perhaps you can let us know so we can look into what happened. The message has nothing to do with having another user using the same data, so I wouldn't worry about changing passwords. Looking at your log, most likely you can fix this by reinstalling your OmniData.
You may skip steps 1 & 7 if you have no custom OmniScans.
1. In OT, click the Pencil icon & select OmniScan for the source. Right-click anywhere & select List Maintenance -> Backup OmniScan Lists.
2. Close OT. Wait for OT Data Maintainance to stop or use Task manager to kill the process.
3. Browse to the C:\Program Files (x86)\Nirvana folder & delete the entire OmniData folder.
4. Download & install the latest OmniData package. Select Repair when prompted.
https://www.omnitrader.com/currentclients/OmniData/index.asp
5. Open OT & say no to the import.
6. Run your ToDo List to get the latest data & make sure the error is fixed.
7. If you were using any custom scans, click the Pencil icon & select OmniScan for the source. Right-click anywhere & select List Maintenance -> Restore OmniScan Lists.
Posts: 26
Joined: 5/12/2008
Location: New jersey
User Profile Barry,
I contacted support and spoke to Scott, who told me He would have a senior tech call me back which was 3 days ago. I called again today and was told by Scott he has not come in yet and I was on the list.In the mean time I will try tour suggestions
Posts: 26
Joined: 5/12/2008
Location: New jersey
User Profile Barry
Your suggestions seemed to have worked. At least I'm able to open a profile now. I will go through some things to make sure I have no other issues. I thank you for your help.
Posts: 26
Joined: 5/12/2008
Location: New jersey
User Profile Hi Barry,
Still having issues. One is when i go to place a trade and move the chevron, i get a message with windows saying it is closing the program and when a solution is found I will be notified. Then there is this other issue that i get when i click on a symbol in the focus list which i have attached a picture
Posts: 26
Joined: 5/12/2008
Location: New jersey
User Profile Cant seem to attach picture of error cause its greater then 5000.I will send log file
Posts: 2308
Joined: 1/1/1900
User Profile One thing in your log shows an issue with the RSI_TLB system plotted in your chart. It could be related to that, but most likely it's something else given what you're saying. It would help to see your screenshot, perhaps you can resize it or save it as a png or jpg file so that it's a smaller size.
Rather than guessing & this back & forth it probably would be better if you talked with someone in our support when you have some time. If you still have trouble getting a hold of someone please let me know.
• Phone: 512-345-2592
• Hours: Monday - Friday, 7:00am to 6pm CST