Barry Cohen Icon     Posts: 1844 Joined: 10/11/2012  User Profile | Q. How should I report an issue that occurred in my TP? A. There are 3 things that are usually helpful in figuring us out an issue: 1. Description. Describe the issue as best you can. Provide an example if possible. Let us know the OV account name it occurred in. 2. Screenshots. It's true that a picture is worth 1000 words. So show any relevant screenshots of the issue. If you need help making a screenshot, click here. Provide multiple screenshots if necessary. 3. Log files. Log files provide tons of information. Many cases are impossible to figure out without them. If your TP is running in Server Mode (on Nirvana's servers), you don't need to provide any log files, just tell us it's running on our servers & we can go look. If your TP is not running in Server Mode, you can access the log files from your TP by clicking View/Log Files. Highlight all the folders shown, right-click them, & select Send to -> Compressed/Zipped folder, then attach or email the file. If the TP doesn't take you to the correct folder location, these are the specific file locations per operating system: Windows 7, 8, 10 - They are located in C:\ ProgramData \ Nirvana Systems \ Trade Processor \ Logs \ [ID] \ [OV Account] \ [Year] \ [Month]. The ProgramData folder is hidden, so you have to unhide hidden folders in the folder options. Windows Server - They are located in C:\ Users \ Public \ Nirvana Systems \ Trade Processor \ Logs \ [ID] \ [OV Account] \ [Year] \ [Month]. | |
